This Privacy Policy explains how Carolina Superior Soft Wash, LLC ("we," "us," or "our") collects, uses, and protects your information when you use this website or request our services. We keep it simple: we collect what we need to respond to you and run our business, and we don't sell your information to anyone.
1. Information we collect
Information you give us. When you request an estimate through our contact form, call, text, or email us, we collect what you provide: your name, phone number, email address, property address, the services you're interested in, and any details you include.
Information collected automatically. Like most websites, we may use analytics tools (Google Analytics) and advertising measurement tools (Google Ads conversion tracking) that collect standard usage data through cookies: pages visited, approximate location, device and browser type, and how you found us. This data is aggregated and does not identify you personally.
2. How we use your information
- To respond to your estimate request and communicate about scheduling and service
- To contact you by phone, text, or email about your request (that's why you gave us your number)
- To measure how well our website and advertising perform
- To meet legal, tax, and insurance obligations
We do not sell, rent, or trade your personal information. We do not send marketing blasts. We only contact you about your request and your service.
3. How your information is shared
Form submissions are delivered to our business email. Along the way, your information passes through the service providers that run our website and email: our hosting provider (Vercel) and Google Workspace. If analytics or advertising tools are active, Google receives the usage data described above under its own privacy policies. We may also disclose information if required by law. That's the full list.
4. Cookies and analytics
Analytics and advertising cookies help us understand which pages and ads bring people to us. You can control cookies through your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Blocking cookies does not affect your ability to use this website or request an estimate.
5. Data retention
We keep estimate requests and customer records as long as needed to serve you and meet legal and tax requirements. If you'd like your information deleted, just ask (see section 7).
6. Security
Our website is served over HTTPS, and form submissions are transmitted encrypted. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information and limit access to it.
7. Your choices
You can ask us at any time to see the personal information we have about you, correct it, or delete it. Email info@carolinasuperiorsoftwash.com or call (336) 270-1515 and we'll take care of it.
8. Children's privacy
This website is not directed at children under 13, and we do not knowingly collect information from them.
9. Changes to this policy
If we change how we handle your information, we'll update this page and the effective date above.
10. Contact
Questions about this policy or your information? Contact Carolina Superior Soft Wash, LLC at info@carolinasuperiorsoftwash.com or (336) 270-1515.